Processing Time: Orders are processed within 10 business days after payment confirmation. Processing times may be extended during peak seasons or sales events. Customers will be notified of any significant delays.
Shipping Methods & Estimated Delivery Times: We ship internationally to all destinations through trusted carriers. Estimated delivery times are as follows:
- Canada: 2-5 business days
- USA: 2-5 business days
- Ghana : 1- 5 business days
- Africa: 2 – 10 business days
- Europe: 5-10 business days
- Other international destinations: 5-10 business days
Please note that delivery times are estimates and may be affected by customs processing and local postal services.
Shipping Rates: Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method.
Customs, Duties & Taxes: International orders may be subject to customs duties, taxes, or import fees as determined by the destination country. These charges are the buyer’s responsibility. We recommend checking with your local customs office for further details before placing an order.
Order Tracking: Once your order has shipped, a tracking number will be provided via email. Customers can track their shipments through the respective shippers website. Please allow up to 48 hours for tracking updates to appear.
Lost, Stolen, or Delayed Shipments: We are not responsible for lost, stolen, or delayed shipments due to courier issues or customs clearance. However, if you experience an issue, please contact us at styledbytre20@gmail.com and we will assist you in filing a claim with the carrier. Please allow up to 48 hours to receive a response.
Returns & Exchanges: Due to the nature of our products, we do not accept returns or exchanges on human hair ponytails. If you receive a defective or incorrect item, please contact us within 15 days of delivery for resolution.
Contact Us: For any shipping-related inquiries, please reach out to us at styledbytre20@gmail.com . Please allow up to 48 hours to receive a response.
